Terms of service
1. Purpose
These general terms and conditions of sale govern sales of home fragrances, diffusers, refills, oils and accessories made on the site ihqyzy-jk.myshopify.com. Placing an order constitutes full and unreserved acceptance of these terms and conditions, which can be consulted at any time on the site.
2. Seller
Senteur Exilus
Robin Yvert, private individual
401 boulevard du Grand Parc, 14200 Hérouville-Saint-Clair, France
Email: exilus.shop@gmail.com
Telephone: 06 42 79 14 31
3. Products
Products are described and photographed as accurately as possible. Slight variations in colour due to screen display may occur. Products are offered while stocks last.
4. Prices
Prices are shown in euros. VAT not applicable: the seller is not subject to VAT. Delivery is free. The applicable price is the one displayed at the time the order is confirmed. For delivery outside the European Union, any customs duties or import taxes may be charged by the destination country; these remain payable by the customer.
5. Orders
The customer selects their products, enters their details and then confirms payment. The order is binding once payment has been confirmed. A confirmation email summarising the order is sent to the customer. The seller reserves the right to cancel an order in the event of a previous payment dispute or if an item is out of stock; the customer is then refunded in full.
6. Payment
Payment is made online via Shopify's secure platform. Bank details are never communicated to the seller.
7. Delivery
Products are delivered to France, other European Union countries and Switzerland, within 11 to 15 working days, under the terms described in the shipping policy. A tracking number is sent by email as soon as the order is dispatched.
8. Right of withdrawal
The customer has 14 days from receipt of their order to exercise their right of withdrawal, without having to give any reason. The procedure is set out in the returns and refunds policy.
9. Defective or non-conforming products
If a product arrives damaged, does not work or does not match the order, the customer should write to exilus.shop@gmail.com as soon as possible, with their order number and a photo of the problem. The seller will then offer a replacement or a refund. Products are not covered in the event of normal wear and tear, dropping, misuse or failure to follow the care instructions.
10. Product care
Oils, refills and scented diffusers are intended for external use and home fragrance only: they must not be swallowed or applied to the skin, and must be kept out of the reach of children and animals. Instructions for use and precautions are given on each product page; following them is essential to the safety and proper performance of the items.
11. Liability
The seller cannot be held liable for non-performance of the contract in the event of force majeure or the act of a third party, in particular the carrier, nor for damage resulting from improper use of the products.
12. Personal data
Data collected when an order is placed is processed in accordance with the privacy policy.
13. Applicable law and disputes
These terms and conditions are governed by French law. In the event of a dispute, the customer is invited first to contact the seller at exilus.shop@gmail.com in order to find an amicable solution. Failing that, the competent courts are those designated by law.