Refund policy

Seller

Senteur Exilus
Robin Yvert, private individual
401 boulevard du Grand Parc, 14200 Hérouville-Saint-Clair, France
Email: exilus.shop@gmail.com
Telephone: 06 42 79 14 31

Right of withdrawal

You have 14 days from receipt of your order to change your mind, without having to give any reason.

How to proceed

Write to exilus.shop@gmail.com stating your order number and the product or products concerned. We will send you the return address. The product must be sent back within 14 days of your request, unused, complete and in its original packaging. For reasons of hygiene and safety, a fragrance bottle, refill or oil that has been opened or started cannot be taken back (item unsealed after delivery).

Return costs

Return costs are borne by the customer, unless the product is defective or the error is ours.

Refund

The refund is made to the payment method used for the order, within 14 days of the withdrawal request. It may be deferred until the returned product has been received.

Defective product or order error

A product that is damaged, does not work or does not match your order? Write to us before sending anything back, with your order number and a photo: we will offer you a replacement or a refund, at no cost to you.