FAQ
Our diffusers and scents
Another question? Write to us via the Contact page.
How does a reed diffuser work?
The reeds draw up the fragrance by capillary action and gently release it into the air, with no flame or electricity. Turn them over from time to time to refresh the scent.
Which oil for my electric diffuser?
A few drops of fragrance oil or essential oil in the water tank are all you need. Our 100 ml refills and 10 ml oils are made for just that.
Are the bottles sold with fragrance?
The “100 ml Bottle” and “Minimalist 100 ml Bottle” are sold empty, to be filled with the refill of your choice. The “scented 50 ml”, “Écrin” and diffuser gift set diffusers come with their fragrance.
Can I put a refill in an electric diffuser?
Yes: a few drops of refill or oil in the water tank of an ultrasonic diffuser. The nebuliser, however, is used without water, with 20 to 30 drops.
How do I look after my electric diffuser?
Empty the tank after use, wipe it, and from time to time clean the ultrasonic plate with a cotton pad soaked in diluted white vinegar. Always unplug the device first.
Delivery, returns and payment
Costs, timescales, tracking, cancellation.
How much does shipping cost?
It's free and tracked, delivered in 11 to 15 working days across France and Europe.
Can I change my mind?
Yes, you have 14 days from receipt to return the item to us.
Is payment secure?
Yes, payments are processed by the secure payment providers offered by Shopify.